A Video-Based Course in Risk, High-Concern, and Crisis Communication for Leaders, Managers & Teams from Dr. Vincent Covello
Sometimes there’s no way around delivering bad news to your audience. No matter how much you’d like to avoid it, the news might be information your customers need to do their jobs or it might be health news that your community needs to protect themselves and others.
As the old saying goes, it’s not what you say but how you say it. This is especially true in the world of risk, high-concern, and crisis communication. In a classic and widely cited set of studies on nonverbal communication, Albert Mehrabian found the following…
